FAQ's

GENERAL QUESTIONS

Q: What is Kraftsey?
A: Kraftsey is an online platform specializing in high-quality, personalized products such as necklaces, bracelets, tumblers, jewelry boxes, wallets, and more. We focus on crafting meaningful, custom items that celebrate your individuality and life’s special moments.

Q: How can I reach Kraftsey customer support?
A: To connect with our customer support team, visit the "Contact Us" section on our website or email us at support@kraftsey.shop. Our team is here to assist you with any questions or concerns.

SECURITY AND PRIVACY

Q: Is my payment information secure with Kraftsey?
A: Absolutely. We prioritize your security by using SSL encryption and partnering with trusted payment processors. Your sensitive payment details are never stored on our servers.

Q: How does Kraftsey handle my personal information?
A: We value your privacy and adhere to strict data protection standards. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

ORDERING AND SHIPPING

Q: How do I place an order on Kraftsey?
A: Browse our website, select the product you’d like to customize, and provide your personalization details during checkout. Follow the prompts to complete your order.

Q: When will my order be shipped?
A:

• Handling time: 1–2 business days (Monday to Friday)
• Transit time: 5–8 business days (Monday to Friday)
• Delivery time: 6–10 business days (Monday to Friday)
• Order cut-off time: 4:00 PM (GMT-05:00) Eastern Standard Time

Q: What is the shipping cost?
A: We offer a flat shipping rate of $4.99 USD for all orders within the USA.

Q: Can I track my order?
A: Yes, you can track your order by visiting the "Track Your Order" page on our website. You’ll find up-to-date tracking information there.

Q: What methods of payment do you accept?
A: We accept the following payment methods:

• PayPal
• Credit and Debit Cards (Visa, MasterCard, American Express, etc.)

DELIVERY AND SHIPPING

Q: Do you offer international shipping?
A: At this time, we only ship within the USA. If you’re outside the USA, please email us at support@kraftsey.shop to inquire about potential options.

RETURNS AND EXCHANGES

Q: What is Kraftsey’s return policy?
A: Since our items are custom-made, we only accept returns or exchanges for defective or incorrect products. Please contact us within 7 days of receiving your order to resolve any issues.

Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, contact our customer support team via the "Contact Us" page or email us at support@kraftsey.shop.

Contact Information